Care & Repair doctoral research project

The Care & Repair Swansea University Doctoral Research project is now live! Given many of the headline messages from social policy and Welsh Government strategy relating to housing, health, social services and primary care, around a community-based social model of healthcare and public service integration, this is an exciting opportunity. Detailed work around our main activity as a frontline, home-visiting casework service will undoubtedly trace a bigger community footprint, which should be useful for policy development at a crucial stage in the debate around future-proofing public services.

Care & Repair agencies provide a unique and standard approach to the housing, environmental and living circumstances of older people. It is a blended approach, combining social care and technical housing fabric to provide a person-centred and problem-led approach. The older person receives an individually tailored, bespoke service. This has always appeared to work well. However, in a world of integrated approaches, shrinking public investment and competitive approaches, does it still work? ‘Bespoke’ is an old-fashioned and possibly hackneyed term, so are we becoming an old-fashioned service? In a fast-moving world, where the old artisan and craft skills are disappearing, will our approach end up as ‘time consuming’ and ‘over promising and under delivering’? Living under the big community tent and marshalled by statutory partners, are we a pivotal hub and close to the tent pole, or are we a cheap resource, disappearing at the edge of the camp like a flapping guy-rope?

My take on our ‘big offer’ is that we are the most modern of public sector organisations, anticipating important strategic trends and in the vanguard of change. We are defined by our partnerships and our collaborative efforts - in the best sense, ‘co-production’ in action. Seeking to build service capacity, we were a ‘social enterprise’ brand before the social entrepreneurs moved in. If you are looking to define prevention, we are responding to the real challenges older people face before they escalate into crises. If we deconstruct the pseudo-sociological concepts of ‘social model’-speak, we are a plain-talking, honest and accessible community delivery model. For the 12,000 older people we visit in their homes each year, we are a future-proofing service, keeping them ‘ahead of the curve’ rather than ‘stuck in the past’. I would say that, wouldn’t I? What do you think? This is an opportunity to say what you want as research student Joanna Wolton begins her investigations.

Neil Williams
Head of Agency Performance and Funding, Care & Repair Cymru

At this early stage, please leave a comment on the blog if you'd like any further information. 

Reimagining regeneration in Wales

Housing-led regeneration has never been more active than it currently is in Wales.

Many thought that welfare reform would reduce the amount of regeneration activity that housing associations are involved with. This has not been the case. Regeneration activity has become more focused on tackling poverty and improving the lives of tenants due to welfare reform measures.

Figures from our annual WERU report indicate that during 2013/14, housing associations spent £514m on regeneration across Wales. This is broken down into a £185m spend on new build housing development, £292m on repairs and maintenance and just over £36m spend on community regeneration. Community regeneration projects include, for example, financial inclusion, energy efficiency retrofit and advice, employment and training, digital inclusion, social enterprise creation and collaboration (with support from our Building Enterprise project), and community development.

It is an overused saying, but social housing really is much more than bricks and mortar!

Housing associations are increasingly recognised as regeneration delivery agents and many are involved in partnerships to deliver the Welsh Government's ‘Vibrant and Viable Places’ programme which has provided over £100m to regenerate communities across Wales. We welcome the recognition of the sector and believe that housing associations can play a key role in local service delivery and community regeneration as the cuts to public services continue to hit.

On 18th June, we will celebrate the sector’s role in regenerating communities at our annual fesTYval at Cyfarthfa Castle, Merthyr. The event is an an informal and interactive day suitable for all those involved in community regeneration including housing associations, local authorities, social enterprises and third sector organisations. This year has a "school theme" and we have a variety of sessions planned around the themes of wellbeing, health, social enterprise and engagement. We are expecting another sell out event with over 200 attendees!

To find out more and to book your place for only £30 per head, visit CHC's website.

You can also take a look at last year’s event on YouTube.

#fesTYval

Hayley MacNamara

Regeneration Officer

'I never would have managed it without the support and help I received from the Supporting People programme'...

My name is Kerry Manning and I’m a former client of the Wallich in Park Street, Bridgend. I came to live in Wales from Northern Ireland in July of 2010 as a result of domestic violence. When I first came to Wales, I was in Women’s Aid for seven months before I got my own property for me and my two children. I was extremely lonely and my children were living in squalor as I couldn’t afford to decorate or buy things for my home. I was in a desperate state of depression and had no one to turn to as I have no family in Wales.

I then met the man who turned out to be my now husband but my life went downhill even more as he is an alcoholic. I ended up drinking with him and our problems just got worse. We were fighting to the point where the police were called and social services were called for the safety of my children.

I was at my lowest ebb and ended up taking an overdose - I just couldn’t see any way out at all.

Then I started working with a fantastic network of people who just wanted to help me. They referred me to the Wallich and my life has just got better and better. I was allocated a support worker from the floating support team named Ashley and she has done amazing things for me. At one point social services had given me six months to change my home or my children would have been taken into care.

Ashley came on board and helped me apply for benefits that I was entitled to and helped me get grants to get flooring and normal things like wardrobes for my children. But most of all, she was there for me just to chat to if I just needed to scream at someone.

It was a long hard road at times, especially when I was going to my social services meetings. Just having Ashley there for support was a huge godsend for me and my children. Then Ashley moved to another project and I was really worried in case I had no one to turn to, but I didn’t have to worry because my next support worker, Siobhan, just took over where Ashley left off. The Wallich made changeovers of support workers as easy as possible for me.

As time went on I felt my confidence getting better. I decided I would like to do volunteer work and I was offered to do it at the Wallich. I then began to volunteer in the drop-in a couple of mornings a week.

The past year has been the hardest of my life but also the best. I never would have managed it without the support and help I received from floating support (funded by the Supporting People programme). I can guarantee that I would be on the streets and my children would have been taken off me and placed into care. And now, a year on, I’m no longer a client. I’m a single mum now but it’s all for the best for myself and my children.

I’m now volunteering three days a week with the Wallich and I enjoy every minute of it. I never ever thought I would see me doing this, but the support and help I’ve had from floating support saved me and my family and I would really like to help people in similar circumstances. Without the support and help from floating support, I know I would not be where I am today. I am now at a point in my life where I can see a happy future for me and my children. My confidence has soared tenfold and my children are happier than they have ever been, all thanks to the help I have received. I can never thank them enough. And even though I am no longer a client, the team are still there for me, pushing me to my strengths and helping me achieve my goals.

Hopefully the next step now is to actually work for them as gratitude for everything they have done for me and my children, and also help other families in the same situation that I was once in.

Kerry Manning
Volunteer at The Wallich 

Co-operation housing helps build co-operative communities

At the Wales Co-operative Centre, we are running a Welsh Government funded project to utilise co-operative housing approaches to help meet the demand for affordable housing. We know that co-operative approaches lead to a sense of ownership and empowerment which lead in turn to improvements in quality. These principles are extremely important drivers for those social landlords currently engaging in developing this approach – increased tenant ownership and empowerment leads to reduced arrears, reduced void turnarounds and improved community and quality of life.

In West Wales, Grŵp Gwalia is working in partnership with Carmarthenshire County Council to develop a co-operative housing scheme near Carmarthen town centre that will see 27 new homes built.

In recent months, Gwalia has held events to engage with potential members to the Carmarthen housing co-operative. A core group has come forward comprised of people on the housing waiting list who believe they can bring something to a co-operative housing living situation. The site has also recently received planning permission.

One young family, which has been provisionally allocated a property on the Carmarthen site, told us why they've got involved:

“We are living in temporary accommodation for the homeless. It’s not ideal but it’s a roof over our heads. We had so many issues in our last property that Environmental Health said it was unsafe for us to live in. Also, there’s no security when you rent privately. Landlords can tell you to move out at any time. The housing co-operative offers you the chance to live within a close knit community, you know everybody and have the security of housing. You’re in a house and you don’t get kicked out for no reason - it’s all a plus to us.”

This development is part of a wider initiative, led by Welsh Government, where several pilot projects are being developed to explore the use of co-operative models as an additional housing option.

Amongst the other lead pilot projects are developments with Seren, Cadwyn and a Community Land Trust in West Rhyl which North Wales Housing is working with.

The benefits of developing co-operative housing approaches are many. They help to fulfil the need to provide more affordable housing. They offer a community led approach so are often more sustainable in the long term than other approaches. Co-operative housing developments are largely self policing, and their approaches are democratic and based on fairness and equality. Co-operatives tend to work together to look after their communal areas and are often able to manage the maintenance or maintenance contracts on their homes.

There are several different approaches which can be taken up when a social landlord is developing co-operative housing. Ownership can be completely devolved to the co-operative, ownership can be based on a long-term lease to the co-operative, and the social landlord can stimulate co-operative approaches to the management and upkeep of the properties.

In 2014, the Welsh Government pledged to increase the supply of affordable homes to 10,000 before May 2016. Co-operative housing has the potential to make a sustainable contribution to that target and to offer a long term and sustainable approach to housing provision, as well as to the development of local communities.

You can read more about the Grŵp Gwalia scheme here. 

David Palmer, Co-operative Housing Project Manager
Wales Co-operative Centre

CHC's first ever Safety Summit - save the date!

Community Housing Cymru is holding its first Safety Summit on Wednesday 3 June which hosts a range of speakers and networking opportunities in a one-day summit event. The event has a particular focus on fire safety and health and safety following CHC’s decision to bring together its fire safety and health and safety groups for this summit.

A wide range of topic areas will be covered throughout the day via workshops and main sessions. Since the fire safety group was set up back in 2012, a key focus of the meeting has been high risk accommodation and debate over fire risk assessments in terms of what fire safety guidance applies to what types of accommodation. CHC is therefore delighted that Mark Andrews from the London Fire Brigade and Chief Fire Officers Association is able to attend the summit and give an update on the high risk accommodation project that he has been a part of. As well as technical and operational information provided throughout the day, delegates can hear key policy updates on subjects such as the Domestic Fire Safety Regulations 2013, the Construction (Design and Management) regulations 2015 and more.

Workshop sessions will cover topics such as occupational health, asbestos management, legionella, practical application of fire risk assessments. Furthermore, a range of surgeries will be held throughout the day in which delegates can have one to one discussions on subjects such as electrical safety and fire safety. There will also be plenty of opportunities throughout the day to engage with a wide range of exhibitors at the summit.

CHC will be promoting the use of Twitter on the day so that delegates can get involved in discussions online - please use the #safetysummit15 hashtag.

You can book your place here.

Shea Jones

Energy and Sustainability Officer

Launch of Care & Repair Cymru’s Equality and Diversity Handbook

Tai Pawb has been working with Care & Repair Cymru to develop a practical handbook and guide to help Care & Repair Agency staff respond to the diverse needs of older people in Wales. The guide was launched at the Care & Repair Chief Officers Network meeting on 22 April.

At times, it is easy for the diversity of older people to become hidden or not recognised with older people being viewed as one homogeneous group. There is a particular risk of this happening in areas which are falsely perceived as having no or limited diversity, such as rural areas. Viewing older people as one homogeneous group or through stereotyped lenses can lead to actions which undermine services' attempts to treat individuals with dignity and respect. However, recognising the diversity of older people can help organisations to develop more holistic approaches that are sensitive to the needs of all potential service users. Having a service that recognises and removes barriers is vitally important for people who may have faced discrimination in the past.

It is the small things that can often make a big difference. For example:

• An isolated and grieving service user being able to open up to their case worker about the death of their same sex partner. 
• A service user having their communication needs met when engaging with an agency, enabling them to feel informed, empowered and listened to. 
• Using inclusive language so that people can relate to and not feel excluded from the service. 
• A home maintenance officer treating someone’s home with respect, such as wearing shoe coverings or thinking about the implications of moving items within someone’s home.

The aim was to make the guide as practical as possible. That is why, alongside the main handbook, quick reference sheets have been developed for the different job functions within agencies. Each sheet has been tailored to reflect practical tips and information most relevant for the different roles and engagement with service users which staff members will have.

The main guide and quick reference sheets provide tips in relation to age, disability, gender, gender identity, race and ethnicity, religion and belief, sexual orientation and carers on areas such as:

• Communication
• Making appointments
• Treating individuals with respect 
• Visiting or carrying out work in a person’s home
• Office visits
• Raising awareness of services

It also highlights issues that have safeguarding implications in terms of situations where staff members come across cases of domestic abuse, hate crime and elder abuse. The main guide also notes what staff should do if they face discrimination or harassment.

It is recognised that the handbook only provides general guidance and staff are advised that they will need to respond to each person’s individual needs. Each situation and each service user is very different.

Although some of the information in the guide may seem like common sense, implementing these small actions can have a huge impact on the quality of service a person receives.

A copy of the guide can be found online here.

Mair Thomas
Equality and Diversity Officer
Tai Pawb
mair@taipawb.org / 029 2053 7635

Don’t the next generation deserve a home to call their own?

It's my children's future and the future generations to come that I fear for. I don't think my children will be able to access good quality homes or be in a position to get on the property ladder. I’m looking to make changes to my home life to prepare myself for my children's future to be spent with me for some time.

At 17, I started my journey of becoming a social housing tenant and it allowed me to put down roots. Having that security has allowed me to experience positive life goals and made me the person I am today. The stability of housing and having my family close by opened up employment opportunities and I even attended university.

Being housed in social housing allowed me to build roots in my community. I was able to access good education and healthcare links for my children.

The generation after me wasn’t so lucky. Social housing in Wales started to fall and my sister has suffered with the lack of social housing. She has been waiting 9 years for social housing for her and her son. After being housed in 3 hostels and moving into private rented accommodation, her and her 8 year old have had to move 11 times. He has never felt part of a community - he settles in a school and then has to move. This has a knock on effect on his social skills and learning capacity. Once they start to build connections within their community, it's taken away again.

Don't my sister and nephew deserve the same experience I had a generation ago? One that enabled me to build my future in social housing in Wales?

That’s why I attended the Homes for Britain rally. Help us to end the housing crisis within a generation.


Adelle, Cadwyn HA tenant and board member