Safeguarding those who are the most vulnerable

Edmund Burke is quoted as saying "The only thing necessary for the triumph of evil is for good men to do nothing."  As professionals, as carers, as individuals and as a community we all have a responsibility for safeguarding those who are the most vulnerable and at risk in our communities whether they be at home or in other health and care settings.  

Abuse comes in many forms including physical, psychological and emotional, financial, sexual and neglect.  Almost 40,000 older people are abused in their own homes by people they know and trust.

Institutional abuse has recently gained a higher profile due to press coverage, large police investigations and public enquiries.  Recent examples include North Staffs, the Tawel Fan ward in North Wales, Winterbourne View, and Operation Jasmine just to name a few.  All of these were situations where very vulnerable people relied on the care, treatment and support of others.  They and their families placed their trust in people who were supposed to 'care' and this trust was betrayed.  These cases should never have happened and I would like to think they would never happen again.  We must all learn from what has happened and ensure that history does not repeat itself in another setting.  

I can't believe, because it would be too difficult to make sense of, that those entrusted with the care of others in these cases would have set out to cause serious harm. More likely is that fractured systems, poor leadership, understaffing, lack of training, no one listening to concerns, all contributed to people receiving unacceptable levels of care and in some cases suffering abuse.   As a caring society we cannot allow this to happen again.  We all have a responsibility for safeguarding others, for treating people with dignity and respect, for upholding people's human rights, for believing someone when they tell us what has happened to them or for reporting concerns.  

In April 2016 the Social Services and Well-being Act will be implemented and section seven is about safeguarding.  There will be duties on local authorities and other statutory agencies to make enquiries and undertake appropriate action, to co-operate and provide assistance with safeguarding cases, to share appropriate information and there will also be a duty on individuals to report concerns of abuse.  This is landmark legislation as safeguarding adults will be put on a statutory footing for the first time.  Although it will not resolve all the abuse happening in our society it will provide agencies with improved tools.  We must all support the implementation of this legislation and ensure that we do everything we can to safeguard those in our care.  We must listen, reassure, believe, and act.  We must not assume that others will do something as the consequences could be unthinkable.  

We must all act to ensure that Edmund Burke's quote does not become a reality.

Louise Hughes

Safeguarding Manager

Age Cymru

Resilience during Times of Change

We are often asked in Academi Wales…‘why is change so difficult to lead and manage in our organisations?’ When we consider how we drive whole scale change, we need to focus on the behaviors, the system and the symbols. We may start by considering the system (the way we do things) and focus on changing our tasks, actions and outputs to make the change happen. We may focus on the symbols (the non-verbal message) the brand, the meaning and the image our organisation conveys. We should always link this to behaviour (what I do and say) and this can often be the hardest part of any change.

Last year I contributed to the ‘Developing Resilient Organisations’ book by Strycharczyk & Elvin, in building the case studies I was struck again by how important it is to understand our own behaviour and those of others as a base for our leadership development.  

It is our behaviour that that can be the enabler or disabler for ourselves and others as we experience any change. In understanding our own behaviours we can understand how we have impacted our own experience and the experience of others. Our ability to remain resilient can impact our commitment to any change so it’s important to understand, what does being resilient mean to me? I am fascinated by the why, what and the how of resilience, why do some of us bounce back so quickly, what are the qualities that enable some to thrive whilst others may struggle to cope and how can we understand the behaviours that build or erode our resilience.  

It’s great to be part of #CandRconf15 this week, to offer a taster of development in understanding our resilience, a topic I remain continuously curious about.

Zoe Sweet

keysafe.co.uk
@zvsweet
@AcademiWales

Security and older people

Thankfully, crimes against older and vulnerable people are relatively uncommon. However, when they do occur they can be very upsetting.

As providers of the only security rated key safe in the UK, we are often invited to provide guidance on general household security for elderly and vulnerable people. Key safes provide an easy and secure way of allowing authorised visitors to access your home. They significantly improve security compared to alternatives such as hiding a spare key under the mat, plant pot or in the garden shed and are commonly used by carers, GPs, family members and the emergency services.

There are very simple measures you can take to improve security. Whether you are 25 or 85, the advice for protecting yourself and your home is very similar.

Your first concern should always be your own personal safety. No matter if you are inside or outside your home, you should always make sure you have a means of contacting someone in the event of an emergency.

Today there are various ways to stay connected. Mobile phones are a great way to ensure that you can call for help in an emergency. With such a wide variety available, they can be as complex or as simple as you like. When you are inside your home, personal alarms or telecare devices allow you to alert family members, loved ones or a monitoring centre at the press of a button.

Protecting your home and valuables can be really simple and cost effective. Every once in a while, you should take a look at the various access points of your house and determine if they’re secure enough. It may be necessary to purchase additional locks for windows and doors or install door viewers and chains for extra security and peace of mind.

If you are unable to inspect or install additional security, don’t be afraid to ask for help from friends, relatives or neighbours. Most people out there are more than willing to help, especially when it comes to your security. Alternately, there are charities and organisations, like Care & Repair, who actively work to ensure that older people stay safe and secure in their own homes. It may also be possible to get help to pay for locks and chains.

Valuables should always be kept safe and not put on display. Keep your money in the bank, building society or post office and avoid keeping large sums of cash in the house. Today, most shops and retailers are equipped to deal with debit or credit cards. There is little need to carry large sums of cash to purchase goods or services. However, these changes in payment methods carry their own cautions. Remember to guard your card information and never keep your PIN number with your card. If you need any assistance or advice, your bank should be able to talk you through their own card security advice.

Remember, even the best security equipment is useless unless it is used. Be sure to always lock up properly, even if you are just popping out for a few minutes. You should always ensure that the access to your home is protected. When possible, avoid opening the door without a door chain and always check credentials of unscheduled visitors.

If you do have regularly scheduled visitors, ensure that you are familiar with their schedule and manage their access. You should always ensure that you remain in control of your home. You can do this by remembering to always lock your doors and windows and limiting the number of spare keys available. Preferably, you should always avoid handing out spare keys or leaving them exposed and unsecure. Burglars know that people tend to leave a spare key in a handful of places near their door and will often search these before attempting a break-in. Don’t make their job easier for them by leaving keys where they can easily be accessed. If you must leave a key outside, use a Police approved key safe and only give the code to people you trust.

Following this simple advice, combined with that of your local community Police, you should maintain a secure lifestyle.


Richard Conyers
Digital Executive
The Key Safe Company

www.keysafe.co.uk
@KeySafeUK
facebook.com/keysafeuk

Wales Co-op gets involved with CHC's fesTYval...

During the school holidays, we have time to consider where CHC’s recent FesTYval fitted into the summer programme of events. It began by cleaning up the unused Cyfartha School in Merthyr...

Yes, actually cleaning the school!

Delegates were welcomed by singing in the first morning session, plants could be bought all day, and popsicles were sold in the afternoon as the sun shone. The Wales Co-op shared a stand with Cadwyn Housing Association and all the visitors mingled.

Home Farm Housing Co-op featured in our exhibition as a pioneer pilot co-operative housing scheme in our support project. This support project is funded by Welsh Government and The Nationwide Foundation – the latter from their alternative housing funding programme. They are working with the international Building and Social Housing Federation as part of ‘Scaling up Community-led Housing’ which they describe here.

We are part of the Alliance across the UK, so the FesTYval in Merthyr was part of this regeneration. Ideas and messages from what used to be Wales' largest town, when coal and iron were exported all over the world, are again being used to promote Co-operative Housing across Wales and beyond.

I can’t wait for other CHC events in the Autumn, and trying to guess what and where FesTYval will be next year!


David Palmer
Wales Co-Operative Centre 

Local energy production and local energy supply

According to the Wales Fuel Poverty Projection Tool released in 2013, 31% of social housing tenants in Wales still lived in fuel poverty in 2012. This equates to 70,000 households, which is a rise of 6% from 2008 indicators. Tenants living in housing association properties have been affected significantly by rising fuel bills, benefit changes and the ‘bedroom tax’. High energy prices in Wales are compounded by the energy inefficiency of Welsh housing and lack of access to mains gas in rural areas. Furthermore, many social housing tenants in Wales are using prepayment meters to pay for their gas and electricity bills, which can mean that they end up paying more for their energy needs.

Taking these factors into account, along with the recent changes outlined in the UK Government’s summer budget, any opportunity which offers the potential of increasing household budgets as well as raising income for HAs, needs to be explored. Exploring the potential for local energy production and local energy supply is one of those opportunities.

CHC is holding a ‘Local energy production and local energy supply’ event in Cardiff on September 30th to explore these opportunities. Many organisations feel that we need to address the market failure impacting on low income households and we need to impact fuel poverty directly through price. There is a significant and growing appetite to intervene directly in the energy market, as outlined in a “Non-traditional business models: Supporting transformative change in the energy market” event recently run by Ofgem and Welsh Government. Feedback from this event will be provided at CHC’s event.

Examples of non-traditional business models include community energy projects which share an emphasis on community ownership, leadership or control where the community benefits, as well as ‘Energy Service Companies business models’, which include financing, designing, building, operating and maintaining small-to-medium scale demand management and/or low carbon energy projects, as part of either energy service contracts or energy performance contracts.

Following updates from Ofgem and Welsh Government, ‘Our Power’ will provide an update on their activity at the event. ‘Our Power’ is a new independent energy supply company and the first in the UK to operate on a non-profit distributing basis. It plans to sell heat and power to tenants in 200,000 homes across Scotland by 2020. This agenda item will be the longest session on the day, providing an opportunity to hear about Our Power’s journey so far and any potential for collaboration with the sector in Wales.

Before concluding the event with a ‘next steps’ discussion, a range of organisations will get an opportunity to outline their services and project work in relation to local energy production. Part of this includes local energy production through renewable energy systems. People in Wales have amongst the second highest electricity bills in Great Britain, which is largely due to Wales’ energy infrastructure and higher distribution costs faced by consumers in Wales.

A fair deal on distribution costs is needed for Welsh consumers. Part of this deal is the need to improve the capacity and infrastructure of the national grid with regards to installing renewable energy systems amongst other benefits. There is great potential for renewable energy in Wales and, alongside this, we need to consider the potential for energy storage, smart grids and other technological advances. Such projects can have significant social, environmental and economic benefits for housing associations, tenants and communities.

To book your place on CHC’s event on 30th September, please click here.


Shea Jones
Energy and Sustainability Officer

Stronger Together – can cross-sector organisations work together to deliver successful solutions?

There are many stereotypes about the voluntary sector and also the commercial sector. The voluntary sector can be perceived to be a bit ‘hippy dippy’, extremely caring, but maybe not overly business-like, driven or innovative in approach; whereas the commercial sector are all pin-striped suit wearing salesmen who are all in it for the money. Obviously, these are extreme viewpoints for the purpose of this article and very few will believe that these are truly reflective, if at all. However, it can still be unusual for the two to work together, let alone work together to develop innovative and workable partnerships that deliver fantastic outcomes for all of those involved. The great news is that these partnerships are happening and are beginning to deliver real solutions to the challenges being faced in this new climate.

The history of Care & Repair in Wales began in the late 1970s. Concern about the circumstances of older people led to the early research about housing for older people. Successive studies and house conditions across the UK pointed to older people occupying disproportionately poor housing. Home Improvement Agencies (Care & Repair) developed in the UK in response to the growing awareness of problems faced by older homeowners living in housing that was statutorily unfit for habitation, lacking basic bathroom and kitchen amenities, damp, in serious disrepair, unhealthy and sometimes dangerous.

Fast forward to today and Care & Repair Cymru is now the ‘Older People’s Housing Champion’, supporting older people through not only housing repairs, but also many other valuable services such as benefits advice, housing adaptations, falls prevention, energy efficiency and affordable warmth. In 2013-14 alone the Care & Repair movement in Wales helped over 40,000 people through various interventions, helping older people to live in homes that enhance their quality of life.

In addition to on-the-ground support and individual help, Care & Repair Cymru also works to influence national policy and thinking; for example, appearing before Welsh Government Committees and UK Government Inquiries and advising on housing’s contribution to social care challenges, championing older people from grass roots to the very highest level.

Care & Repair Cymru has long recognised that to truly meet the needs of the older people they support, they need to look outside of traditional funding solutions and cannot rely on public sector funding alone. As with many third sector organisations, this has become particularly relevant in recent years following the credit crunch as budgets have been contracted with numbers of individuals needing vital services ever growing.

What has been particularly important to Care & Repair Cymru is that their Caseworkers are empowered to be able to help those that they look after in as many ways as possible. The last thing that a Caseworker or Care & Repair Cymru would ever want would be to be approached by an older person in need and not be able to help in any way. As part of increasing the number of options that Caseworkers have available to them, Care & Repair Cymru has made innovative partnerships with a number of organisations that can help them offer more options to those that they look after. One of these partnerships has been with social enterprise advant~age.

advant~age is a national organisation that enables charities to help vulnerable people, their families and carers, and supporters obtain access to safe and reputable products and services, whilst at the same time generating valuable unrestricted income for the charity and minimising reputational risk. One of the services that advant~age offers through its partner Bower Retirement Services is equity release advice. The role of advant~age includes performing rigorous due diligence and quality control on the providers of the services that it offers. This then ensures that customers can then be confident they will receive a high quality service at a fair price and charities can feel confident in signposting to providers, knowing that their reputations are protected. This was of particular importance to Care & Repair Cymru. With grants for repairs and adaptations shrinking, equity release advice can be an option that older people may want to consider as a way of funding works on their homes. As a member of the Equity Release Council and registered with the Financial Conduct Authority, Bower Retirement Services can offer safe and reputable, independent whole of market advice to individuals that may want to find out more about the options that are available to them.

Equity release isn’t the answer to everything, but by being able to signpost to reputable advice Care & Repair Cymru can increase the number of options that are available to those that they look after. For individuals that can mean access to funding to repair their homes and enable them to live more independently for longer, for Caseworkers it means that they can offer more solutions to more people more of the time. In addition to increasing the services available for any equity release services that are completed, a donation is made to the Care & Repair Cymru hardship fund, at no extra cost to the individual, enabling Care & Repair Cymru to deliver even more vital services in the communities it supports.

Care & Repair Cymru, advant~age and Bower Retirement Services believe that this type of cross-sector partnership will have a key role in the future provision of services to older people where traditional options are reducing or even disappearing. It is fantastic to see such a variety of organisations working together to develop and build services in partnership to provide solutions to the challenges that are being faced by individuals, third and public sectors alike.

For further information, please click here. 

Heather Dungey, Care & Repair Cymru
Jenni Buckland, advant-age
Ian Howarth, Bower

Creating Pro-Social Places – The Importance of Urban Design

To support the collective social wellbeing set out in the Marmot Review, Fair Society Healthy Lives (2010), we need to foster a culture that regards and manages places as essential infrastructure. We have entered a critical era where greater thought leadership in our place-making culture is essential.

Dubbed “Toxic Assets” by CABE, Britain’s poorly performing urban places and communities continue to absorb much of our GDP, where land, places and people are exploited and treated like commodities. In his book Collapse: How Societies Choose to Fail or Survive, Jarred Diamond discusses the dangers of continued exploitation and the outcomes for societies that could not change their behaviour patterns: certain extinction.

With expenditure outstripping income, we have entered a long period of economic depression with high levels of ‘welfare’ costs signifying a nation under stress. Whilst the government’s economic austerity measures may rebalance the budget on paper, their short-term nature does not address the fundamental health and wellbeing issues that impact individuals, communities and the wider stability of the nation.

The Marmot Review emphasises the impact of urban quality on matters of equity, health and wellbeing giving urban designers an important role to play, but not through the technocratic fixes that they are typically trained to deliver. So, where do we start when thinking about the relationship between place-making, health and wellbeing?

Please visit CREW Regeneration Wales' website to read the post in its entirety.

Graham Marshall BA(Hons) PGDipLA MAUD CMLI
Professor Rhiannon Corcoran