Tech makes life easier, but what if you can’t see?

If you couldn’t see or hear like most of the population, you might think that smartphones, tablets and e-readers would be of little or no use to you. Fortunately, you would be wrong.

Online Today is a Big Lottery funded project run by RNIB Cymru and its partners - North Wales Society for the Blind, Vision Support and Action on Hearing Loss.

In the next couple of years, we’re aiming to work with 6,000 people across Wales with sight and hearing loss in order to show, teach and demonstrate how inbuilt functionality and specialist software can open up the world of digital technology.

Lots of people just don’t know where to start when it comes to digital technology. That’s where Online Today comes in. We have a team of eight Digital Skills Officers scattered liberally across the country who are running events, small group sessions and delivering home sessions to those that have difficulty getting about or who live in remote areas. We take along a whole load of the latest technology, and a “mi-fi” to use where there is no broadband connection, so people can get hands on with an iPad, smartphone or laptop. People are given time and support to explore and play with the equipment. They are shown how to access accessibility features, set up e-mail, use Facetime or Skype, do their shopping or banking and even set up Facebook or Twitter accounts. And it's not just a one off - Online Today encourages people to attend as many sessions as possible or we’ll go to their home for as long as is needed to build up their confidence.

Who qualifies for this project? Anyone who has sight or hearing loss. They don’t need to be registered as visually impaired, hearing impaired or blind but their senses do need to be adversely affected due to age or health condition. If you’re not sure about referring someone, then give us a ring and we’ll see what we can do to help.

You can also check http://www.rnib.org.uk/online-today-event-search for up and coming events.

We’re on 029 2082 8518 for further details, or e-mail us at Onlinetodaycymru@rnib.org.uk


Chris Hoyle
Digital Inclusion Manager, RNIB Cymru

Digital Co-operative Housing in Wales

Further to the One Big Housing Conference 2015 in Llandrindod Wells where the Wales Co-operative Centre exhibited and Dave Brown, our Director of Communities and Inclusion, ran a session on ‘Meeting the Skills Gap’, I’m ‘Identifying the Opportunity within a Challenge’ by demonstrating the use of digital inclusion within co-operative housing across Wales.

The Centre has been supporting the development of co-operative housing across Wales for three years which has grown from eight ‘pioneers’ to nearly thirty schemes. Forty-one of these social rented homes are now occupied in Cardiff, where the Home Farm Village housing co-operative members communicate through a closed Facebook site and photos are tweeted by Cadwyn HA, who helped develop the scheme. Some of the residents hadn’t used social media before so being part of the group, and with the support of other co-operative members, their participation and skills have increased which demonstrates the power of formal and informal volunteering. They now resolve issues and keep each other informed about suppliers, service providers, refuse collection and anti-social behaviour, through Facebook.

The Wales Co-operative Centre also has a strong track record in the area of digital inclusion. It is currently delivering the Digital Communities Wales project for Welsh Government. The Centre has been helping communities get online since 2005 and was the lead delivery partner of the Welsh Government’s Communities@One and Communities 2.0 projects, both funded by the European Union. The Centre has extensive experience of developing and implementing co-operative solutions to strengthen communities and promote inclusion.

Recent statistics show that 56% of social housing tenants have broadband access compared to 78% of the total population. The aim is for 100% of co-operative residents to be digitally included. One way in which this is being achieved is by tenants using social media, as a platform that brings people together.

In Merthyr Tydfil, ‘Taf Fechan’ Housing co-op has recently set up a Facebook page and website. They have free wi-fi in all flats and hope to carry out most of their training and business electronically. They also tweet - @Taffechancoop.

There are other good examples of this all over Wales. In Newport, where nineteen leasehold shared-ownership homes are currently being built, members communicate through a closed Facebook site and also have a public page. There will be opportunities in future to market available properties through social media.

In Carmarthenshire, founder members of a site that has twenty-seven ‘Intermediate Rent’ homes also have a closed and public Facebook page. Members have chosen the co-op’s logo, street names and internal finishes for the homes through the Facebook page. Training presentations are uploaded to the Facebook site for members that can’t make any of the regular meetings. An emerging group in Powys uses Facebook as they start to engender interest.

Further North, in Wrexham, a small self-build housing co-op has both a website and Facebook site. They have gone public online with the website and have already accumulated over 300 likes on Facebook. They are getting some great messages of support from local community and from those already working on sustainable projects.

There is a large Community Land Trust in Pembrokeshire, which is establishing a website that links into the local community council’s website. In Swansea there is a small established housing co-op that also has a Facebook presence.

All of this not only shows the power of social media, but it provides a great opportunity to help people do more online as they develop housing co-operatives – a win-win as far as we’re concerned. The development and interconnection of all these co-ops across would not be possible without social media and the support of the Wales Co-operative Centre and the Confederation of Co-operative Housing.


Dave Palmer, Wales Co-operative Centre

Raising aspirations, building experience and promoting education...

Raising Aspirations, Building Experience and Promoting Education... these terms seem like something taken from a policy document or political manifesto which sound good in principle, but realising the ambitions behind them may take years.

In Monmouthshire Housing (MHA), it was these very terms that set the thematic direction in 2011 of the MHA 'Work and Skills Wise Service'. So 3 years on, what is being offered on a daily or weekly basis in delivering this aspirational service?

I guess it's a range of tools, a belief in everyone we see, a needs-led approach, staff with bags of passion and an unwavering belief that we will get there, taking one step at a time!


Our tools include:

· Individual action plans used to define real goals and small steps to achieve them,
· Access to a range of formal and informal courses at reduced or no cost via our partners,
· Access to all areas in MHA to volunteer, the allocation of a mentor and volunteering skills log,
· Access to a bursary scheme to cover costs which reduce barriers to moving towards employment.
· Self employment support offered in partnership with Centre for Business,
· A tailored six week programme for interview skills, searching the job market, CV writing and
· A partnership approach to the work, working with JCP, colleges and private sector organisations.


Although the service is an employment and skills service, it is delivered holistically and caters for Financial Inclusion issues. We offer better off work calculations and tips to manage money better once in work. I feel that this is imperative when we consider what a huge transition it is for people who have not held down employment previously.

Digital Inclusion is also a cross-cutting theme embedded in our service where we offer free laptops to service users on a loan basis and training on how to use social media effectively. Demand for digital inclusion support is high amongst the elderly but our experience shows that working age tenants present challenges to engagement that requires a carrot approach. This incentive/carrot provides, in my view, access to a previously closed door.

Link to DVD

While all of this is core funded, I'm always on the look out for external funding. The recent youth unemployment focus concentrated our energies on this agenda. Working in partnership with the Youth Service, we were successful with gaining external funding to target young NEETs. This gave us one of our biggest successes this year when the project went on to win the Youth Excellence Award in Employment and Training. Our employment and skills service in now being delivered via a former participant of this project.

Link to DVD

It is important to gather research and intelligence from service users about what we deliver and how it impacts on tenants' lives. This aspect is the 'value added' element that we have captured in our work. From this intelligence we have devised the Basic Skills Continuum which can basically demonstrate how, as the basic skills of individuals grow, so does their confidence. See the continuum below for a better understanding... it works for us!

In my view, I think it is important for the housing sector to develop action research projects that measure impact and learning. Are we not best placed to pioneer some potentially exciting Employment and Anti Poverty action research?

During Employment and Skills Week our team has been out delivering our services in clients' homes using the tools mentioned. Service users are almost always anxious to see the end goal. In many cases, it is employment opportunities or skill courses. To this end, each year MHA hosts the Monmouthshire Employment and Skills Fayre in partnership with the Monmouthshire BEST partnership, which has over 30 exhibitors in attendance from employers to training providers. Our last fayre drew in 440 local residents and offered real time opportunities. The importance of providing one to one support must also be met with access to opportunities. This shows service users that the end goal is now in sight and can be reached!

Our aspirational journey over the last 3 years has been frightfully busy and we've developed the service and tweaked it as we go along, learning lessons. 

Having supported 302 tenants with employment and training over the last 3 years, our outcomes include:

· 24 tenants into employment
· 22 young NEETs into employment
· 90 volunteering placements
· 92 tenants completed courses
· 36 currently enrolled on courses

I think we are beginning to feel that Building Experience, Promoting Education and Raising Aspirations were/are the right thematic principles for us to adopt.

The tailored joined-up approach, linking Financial and Digital Inclusion along with having the right people, with the right support, empowerment, encouraging ethos and delivering services from a needs perspective, are the ingredients in my view for a recipe for developing success...


Farida Aslam
Inclusion Coordinator, MHA

 

 

 

Helping clients to surf the information superhighway

The aim of Care & Repair is to enable clients to remain safely and independently in their own homes. Part of the service we offer is for caseworkers to visit clients at home - many of whom are socially isolated, live in rural areas or where there is limited public transport. Some find it difficult to get out and about and rely on family and friends for support, and other clients’ families and friends live too far away to be able to offer the support needed. However, many of the things our clients find harder to do can all be done online - shopping, chatting to family and friends, sending and receiving photos.

Not everyone wants to be online! However, often people are unaware of the benefits or just need extra support to get online. Sometimes the cost of getting online can also be a major barrier.

It is important that we as caseworkers help clients to understand how the internet can be relevant in their everyday lives. One way we do this is by explaining how convenient the internet is. Like all my colleagues across Wales, I use an iPad for work as part of the Care & Repair myPad project. This means I can show clients the benefits of using digital technology and explain the importance of being ‘digitally included’. Once clients see how easy the tablets are to use, it breaks down one of the biggest barriers – the fear of using IT.

I explain how money can be saved by shopping online, as many items are cheaper and price comparison websites can help find the best deals. Some of my clients now order their prescriptions online, have shopping delivered, and speak with family and friends. Some have contact with their social and church groups (through Skype and face time), and use social networking sites to keep in touch and to learn new skills. One client is doing a degree course online, others download reading and audio books, some do their banking online and many enjoy games and puzzles.

The majority of these new skills also improve the client’s self-esteem, confidence and wellbeing, and ultimately help to reduce a feeling of social isolation.


Beverley Evans
Caseworker, Blaenau Gwent Care & Repair 


Watch our video for Care & Repair Week here. Helping nannies and grampies all over Wales!

Digital exclusion - a tackling poverty issue

Having internet access within the home is fast becoming a necessity, not a luxury. The divide between those that are with broadband and those that are without because they cannot afford it is creating a social divide. Digital exclusion is therefore a tackling poverty issue.

Twenty per cent of social housing tenants who are not online cite that it is because they cannot afford home broadband. This equates to over 40,000 tenants across Wales who cannot afford to use the internet and take advantage of:

• Saving money through purchasing products/services online
• Searching and applying for jobs 
• Accessing online education and information services 
• Improved, fast communication with family and friends 
• Accessing online public services, including health services and remote monitoring
  

Having online access also leads to improved wellbeing and mental health, especially for the elderly. A study at the Phoenix Centre found that internet use leads to around a 20% reduction in depression classification and, compared with the digitally excluded, internet users feel less lonely and their personal wellbeing is enhanced.

Having access to the internet can mean the difference between work and unemployment, inclusion and exclusion, and happiness and depression.

Helping tenants to get online involves supporting them with developing online skills, helping them to realise the benefits of using the internet, and enabling them to have access to the internet. Community hubs currently provide a fantastic resource to up-skill the community through online training courses and some also provide free internet access. However, not everyone is able to access these facilities, especially those isolated or housebound. Of those that are online, 84% prefer to access the internet within their own home.

‘Fighting Poverty’ is about tackling the root causes of deprivation and enabling those in poverty to have the same opportunities as others. It is one of our five key aims in our CHC Corporate Plan and we therefore support our members to impact positively on the economic, environmental and social circumstances of tenants, leaseholders and communities. Our Your Benefits are Changing campaign and Moneyline Cymru service have done just that, and we are now looking to further support our members to raise the benchmark and help tenants to get online in the comfort of their own home.

To find out more about the work we are involved with on digital inclusion, contact Hayley MacNamara on hayley-macnamara@chcymru.org.uk .


Hayley MacNamara
Regeneration Officer

'Just Google it!'

How quickly have those three words become part of our everyday conversations, and how often do we say them? For so many of us the use of IT, being online and using the internet is just a part of our everyday lives, yet for so many older people it is a real fear. Resent research has shown that only 39% of people over 65 have accessed the internet once in their lives.

So why do older people have a real fear of IT? For some it’s the fear of 'breaking it', of being 'hacked' and of giving out their personal details. For others it’s the language used and for many it's simply not understanding what the internet is for and how they could benefit from getting online. 'I’ve managed all my life without it so why bother now?'

But bother they should.

Being online for older people can literally help them improve their lives and wellbeing. We are an ageing society, where more and more older people find themselves living alone. According to Sarah Rochira, The Older People’s Commissioner for Wales, loneliness in older age is a real issue affecting many, and a 'growing epidemic'. The internet can help us keep in touch with family and friends - we can email, text, Skype or Facebook, make new friends and re-connect with old ones. It can help us keep connected to the world and allows us to contribute to society, whatever our age.

The cost of equipment is often perceived as being prohibitive by older people yet the financial saving that can be made from researching the best prices and buying online can be very cost effective. Being digitally included means you are not financially excluded. For older people, many living on low incomes, using the internet can save them money.

Whether we like it or not, IT is playing an increasing part in all our lives and older people should not be excluded. Care & Repair caseworkers are seen as trusted advisers by their clients, which is why we joined with Communities 2.0 to deliver the MyPad project. Giving caseworkers an iPad to use while visiting our clients in their own homes allows them to show how easy it is to use the internet; the benefits that can be gained and what can be done online, from shopping to booking cinema tickets to emailing grandchildren in Australia to checking the bus timetable.

IT has real benefits for older people and we all need to encourage them and help them to get online. I know it is a real cliché but, you’re never too old to learn. That includes learning how to 'Google it'!


Vera Brinkworth
Head of Learning and Enterprise, Care & Repair Cymru