Welsh Apprentice Challenge - hear from the winning mentor!

The first ever Welsh Apprentice Challenge was launched at Community Housing Cymru's Annual Conference on 19th November. 15 apprentices were nominated from all over Wales and were split into three teams. Each team faced the following challenge: 

How can we promote housing as a career of choice for young people?

I mentored the imaginatively named 'Team 3' which was made up of Emily (Cartrefi Conwy), Mathew (Coastal Housing Group), Karolina (Monmouthshire Housing), Oliver (Newport City Homes) and Daniel (Taff Housing Association). My team focused their presentation around a slogan of 'Find a Home For your Talents', recognising that the diversity of roles available in the housing sector should be promoted more widely. 

During their research, the team failed to find any delegates who had consciously made the decision at school to go in to housing, nor any member of the public on the streets in Cardiff that had considered housing as a career. The team highlighted that other sectors, such as the Army, had very effectively developed marketing and advertising demonstrating that there is a far wider variety of roles in the Army than fighting at the front line. 

As the other teams also referred to on the final day, an obvious approach to engaging younger people is through social media. Emily pointed out that, according to research, young people look at their phones over 160 times a day. This means that using Twitter, Snapchat and LinkedIn would be far more productive than leaflets and advertisements. 

The team members themselves demonstrated the wide variety of job opportunities available as they were from such varied roles such as a gas engineer, business administrators, a carpenter and a plumber. 

After two days of discussing, researching, preparing and practising, it was finally time to present the team's ideas to the Annual Conference delegates. All three team members did a fantastic job of presenting their ideas, then it was over to the delegates to choose the winner... it was a win for Team 3!

Lots of conference attendees have commented that the Apprentice Challenge was the highlight of the conference, and I certainly got a lot out of it along with my fellow mentors. Most importantly, the apprentices themselves thoroughly enjoyed the experience and felt that their confidence grew throughout the two days.
 

Come to housing and find a home for your talents!

Jason Wroe
Newydd Housing Association

Reimagining regeneration in Wales

Housing-led regeneration has never been more active than it currently is in Wales.

Many thought that welfare reform would reduce the amount of regeneration activity that housing associations are involved with. This has not been the case. Regeneration activity has become more focused on tackling poverty and improving the lives of tenants due to welfare reform measures.

Figures from our annual WERU report indicate that during 2013/14, housing associations spent £514m on regeneration across Wales. This is broken down into a £185m spend on new build housing development, £292m on repairs and maintenance and just over £36m spend on community regeneration. Community regeneration projects include, for example, financial inclusion, energy efficiency retrofit and advice, employment and training, digital inclusion, social enterprise creation and collaboration (with support from our Building Enterprise project), and community development.

It is an overused saying, but social housing really is much more than bricks and mortar!

Housing associations are increasingly recognised as regeneration delivery agents and many are involved in partnerships to deliver the Welsh Government's ‘Vibrant and Viable Places’ programme which has provided over £100m to regenerate communities across Wales. We welcome the recognition of the sector and believe that housing associations can play a key role in local service delivery and community regeneration as the cuts to public services continue to hit.

On 18th June, we will celebrate the sector’s role in regenerating communities at our annual fesTYval at Cyfarthfa Castle, Merthyr. The event is an an informal and interactive day suitable for all those involved in community regeneration including housing associations, local authorities, social enterprises and third sector organisations. This year has a "school theme" and we have a variety of sessions planned around the themes of wellbeing, health, social enterprise and engagement. We are expecting another sell out event with over 200 attendees!

To find out more and to book your place for only £30 per head, visit CHC's website.

You can also take a look at last year’s event on YouTube.

#fesTYval

Hayley MacNamara

Regeneration Officer

CHC's first ever Safety Summit - save the date!

Community Housing Cymru is holding its first Safety Summit on Wednesday 3 June which hosts a range of speakers and networking opportunities in a one-day summit event. The event has a particular focus on fire safety and health and safety following CHC’s decision to bring together its fire safety and health and safety groups for this summit.

A wide range of topic areas will be covered throughout the day via workshops and main sessions. Since the fire safety group was set up back in 2012, a key focus of the meeting has been high risk accommodation and debate over fire risk assessments in terms of what fire safety guidance applies to what types of accommodation. CHC is therefore delighted that Mark Andrews from the London Fire Brigade and Chief Fire Officers Association is able to attend the summit and give an update on the high risk accommodation project that he has been a part of. As well as technical and operational information provided throughout the day, delegates can hear key policy updates on subjects such as the Domestic Fire Safety Regulations 2013, the Construction (Design and Management) regulations 2015 and more.

Workshop sessions will cover topics such as occupational health, asbestos management, legionella, practical application of fire risk assessments. Furthermore, a range of surgeries will be held throughout the day in which delegates can have one to one discussions on subjects such as electrical safety and fire safety. There will also be plenty of opportunities throughout the day to engage with a wide range of exhibitors at the summit.

CHC will be promoting the use of Twitter on the day so that delegates can get involved in discussions online - please use the #safetysummit15 hashtag.

You can book your place here.

Shea Jones

Energy and Sustainability Officer

Welsh contingent fly the flag in Westminster

1 bus, 50 Welsh housing enthusiasts, 20 Welsh MPs, 1 manifesto and 3 specific asks….

It was a long day for a delegation from Wales led by Community Housing Cymru and the Chartered Institute of Housing Cymru including staff, board members and tenants who converged on London to meet Welsh MPs in Westminster at a reception hosted by David TC Davies, the Conservative MP for Monmouthshire, before making the short walk across College Green to attend the biggest housing rally in a generation.

It was a productive meeting with 20 MPs from across Wales who were given the opportunity to hear first hand the housing association success story in Wales and, in particular, the more than bricks and mortar message. It also gave us the opportunity to spell out how they can enable us to deliver even more for their constituencies. MPs were particularly interested to learn that Wales will not have the same flexibility afforded to Scotland and Northern Ireland to enable the housing element of Universal Credit to continue to be paid direct to landlords, and the impact that this potentially has on tenants and housing associations. We will be following this up with all parties ahead of the General Election.

As for the rally, there was a huge buzz around the venue and Westminster as rally attendees converged from right across the country. 

2,300 people, a packed Methodist Central Hall in Westminster, and possibly the most eclectic selection of speakers gathered on the same platform. From Nigel Farage to Ken Loach to Grant Shapps to Owen Jones and Frances O’Grady, leader of the TUC, speakers from across the political spectrum pledged their support to the Homes for Britain campaign and committed to end the housing crisis within a generation. 

The event attracted significant media attention and had huge social media impact both in the run-up, during and after the event. As an exercise designed to amplify the message of the housing crisis before the short election campaign, it was undoubtedly a success. Perhaps more significantly, the consensus amongst the housing associations involved is that for the first time in decades, the sector feels and is behaving like a movement again.

Homes for Britain has offered the opportunity to raise the profile of housing issues across the UK. Our main focus now, with housing devolved to Welsh Government is our own Assembly Elections in May 2016. We are already talking with potential partners about how we can translate some of the successes of Homes for Britain into a vehicle to campaign for housing to feature prominently as an election issue in Wales.

Housing has found its voice across the UK and our challenge now is to build on this success, amplify our voice right across Wales and ensure that housing is a key election issue being discussed on the doorstep by our politicians and members of the public in 12 months time.

Are you ready for the challenge?

Stuart Ropke
CHC Group Chief Executive 

You can view the rest of the photos from the day in our Facebook album. 

Five golden rules of being a Policy Officer

When I started at CHC in 2012, I had no real idea what a Policy Officer did. Two and a half years later, it’s fair to say that I sort of know. That’s hopefully no reflection on my ability to do the job, but more a reflection of a distinct benefit of the role. Policy Officer roles are like snowflakes - no two are exactly the same. I’ve been fortunate enough to be involved in working on current policy development, particularly around the Supporting People programme in Wales, whilst also providing some contemporary thought on links with the health service in Wales. Queue shameless plug for CHCs contribution to “Making Prudent Healthcare Happen”.


1. Ctrl-f is your best friend
The length of consultation documents, the complexity of legislation, the sheer volume of research and briefings was a daunting prospect when I initially started. Part of the Policy Officer art is in being able to understand something complex or lengthy pretty quickly and, more importantly, understand the impact and opportunities on the sector.

2. At events, the real work begins when you arrive at the coffee station or go to the buffet
You’re inundated with events to attend… both for your own organisation and being a representative at others. I’ve learned quickly that the buffet queue or coffee station is where the real value of most events lie. Particularly if you’re trying to put across some complex points about how the sector works, stuff around more than bricks and mortar to someone with a basic understanding of what housing associations do… it’s far tougher for them to walk away whilst scoffing down a slice of quiche.

3. Decide on a one liner to describe what you do, and stick to it…
I’ve tried not to worry too much about the fact that my Nan thinks I work for a Local Authority, my Mum thinks I build homes and my partner has given up trying to explain what I do altogether. My one liner has always been “I work for a housing charity”… most people are happy enough to take that and leave it there. Anyone who has probed further has, no doubt, after I’ve finished my 30 minute explanation, learnt their lesson.

4. Carry a food bag
As someone who can’t function when hungry I’ve made constant use of a food bag to enhance my ability to eat well between meetings, event and the office. Policy, if it were a sport, would be an endurance sport with a few sprints added in for good measure. For me, bananas, fig rolls, seeds and nuts, apples, jaffa cakes, dark chocolate, peanut butter have all made regular or guest appearances.

5. Be passionate and believe in the work
When most people think Policy Officer they don’t think excitement, explosions etc. It’s true that you’re more Q than you are 007 - equipping the sector for the challenges ahead. But it can be dry, so being passionate about what you’re helping to achieve, and believing that it’s genuinely the answer to complex socio-economic challenges, is vital.

I’ll still, where beneficial and appropriate, highlight the role of housing associations in improving health, tackling poverty and working with communities. Not because of any feeling of obligation to do so, but because seeing the impact of housing associations, and being part of developing the thinking around improving health through housing, has had a permanent impact on my own belief system.


So those are my 5 (not so) Golden Rules for being a Policy Officer.

In the words of one of my idols, and role models - Stay classy CHC. 

Matthew Kennedy
Policy Officer

Matt will be starting his new role as Policy Officer at Macmillan Cymru next week. Pob lwc, Matt!

Our ambition: to be recognised as the best governed organisations in Wales

We want to be the best governed sector in Wales and are calling on you to strive for the highest standards of governance in your organisation.

Good governance is more than a set of rules and processes - good governance is good business too. Good governance is now seen as a pre-condition for meeting the challenges of poverty, sustainable development and social cohesion.

Good governance means having balanced and diverse boards which can lead your organisation and simultaneously control risk. However, effective governance is about more than the board. It is fundamentally about culture and a way of working that, if managed well, constantly evaluated, regulated and then used as a platform for innovation, equates with service excellence.

To support you to become the best governed organisations in Wales, CHC is strengthening our governance offer to you.

To support our members, CHC is:

• Launching a sector Code of Governance. CHC’s Code is designed to assist members to develop governance structures which facilitate behaviour change aimed at service improvement for tenants. It sets out the standards and practices that boards and their members must adhere to.
• Unveiling our new Come on Board site which is aimed at attracting exceptional candidates to board member vacancies in the housing sector in Wales. We know that some of our members have struggled to recruit board members with the skills and experience they need to provide strategic direction and manage risk effectively. Subsequently, some members have not achieved the board renewal requirements that are considered to be good practice and others have had vacancies for longer than desired. There is also a Stay on Board section for existing board members whose term is coming to an end or has ended to ensure that this experience is kept within the sector. 

Come on Board and the Code of Governance are crucial elements in helping to achieve our ambition of being recognised as the best governed organisations in Wales.

The link to the Come on board site is www.comeonboardwales.co.uk

The Code of Governance can be found on CHC’s website: http://chcymru.org.uk/en/board-members/code-of-governance/


Amanda Oliver
Head of Policy and Research

Ein huchelgais: cael ein cydnabod fel y sefydliadau gyda'r llywodraethiant gorau yng Nghymru

Rydym eisiau bod y sector gyda'r llywodraethiant gorau yng Nghymru ac rydym yn galw arnoch i anelu am y safon uchaf o lywodraethiant yn eich sefydliad.

Mae llywodraethiant da yn fwy na set o reolau a phrosesau - mae llywodraethiant da yn fusnes da hefyd. Caiff llywodraethiant da yn awr ei weld fel rhag-amod ar gyfer ateb heriau tlodi, datblygu cynaliadwy a chydlyniaeth gymdeithasol.

Mae llywodraethiant da yn golygu cael byrddau cytbwys ac amrywiol a all arwain eich sefydliad a rheoli risg ar yr un pryd. Fodd bynnag, mae llywodraethiant effeithlon yn ymwneud â mwy na'r bwrdd yn unig. Mae'n sylfaenol am ddiwylliant a ffordd o weithio sydd, os caiff ei reoli'n dda, ei werthuso'n gyson, ei reoleiddio ac wedyn ei ddefnyddio fel llwyfan ar gyfer arloesedd, yn gyfwerth â rhagoriaeth gwasanaeth.

I'ch cefnogi i ddod y sefydliadau a lywodraethir orau yng Nghymru, mae CHC yn cryfhau ein cynnig llywodraethiant i chi.

I gefnogi ein haelodau, mae CHC yn:

• Lansio Cod Llywodraethiant. Cynlluniwyd Cod CHC i gynorthwyo aelodau i ddatblygu strwythurau llywodraethiant sy'n hwyluso newid ymddygiad sydd â'r nod o wella gwasanaeth ar gyfer tenantiaid. Mae'n gosod y safonau ac arferion y mae'n rhaid i fyrddau a'u haelodau gydymffurfio â nhw. 
• Dadlennu ein safle Dewch ar y Bwrdd sydd â'r nod o ddenu ymgeiswyr eithriadol i leoedd gwag ar gyfer aelodau bwrdd yn y sector tai yng Nghymru. Gwyddom fod rhai o'n haelodau wedi ei chael yn anodd recriwtio aelodau bwrdd gyda'r sgiliau a'r profiad sydd eu hangen i roi cyfeiriad strategol a rheoli risg yn effeithlon. Fel canlyniad nid yw rhai aelodau wedi sicrhau y gofynion adnewyddu bwrdd a ystyrir yn arfer da a bu gan eraill leoedd gwag am fwy o amser nag a ddymunid. Mae adran Aros ar y Bwrdd ar gyfer aelodau bwrdd presennol y mae eu tymor ar fin dod i ben neu sydd a ddaeth i ben eisoes i sicrhau y cedwir y profiad yma o fewn y sector. 

Mae Dewch ar y Bwrdd a'r Cod Llywodraethiant yn elfennau hollbwysig wrth helpu i gyflawni ein huchelgais o gael ein cydnabod fel y sefydliadau gyda'r llywodraethiant gorau yng Nghymru.

Y ddolen i wefan Dewch ar y Bwrdd yw www.comeonboardwales.co.uk

Mae'r Cod Llywodraethiant ar gael ar wefan CHC: http://chcymru.org.uk/cy/board-members/code-of-governance/


Amanda Oliver
Pennaeth Polisi ac Ymchwil

“Trust me, I’m a housing professional...”

This week at the Welsh NHS Confederation conference, the menu of topics is interesting and timely. How do we set up our workforce in an integrated way? How do we bring about meaningful change for those we serve? How do we move from rhetoric to reality?

As a policy professional working in the housing association sector in Wales, I’m keenly interested in all of the above. I was recently invited, on behalf of Community Housing Cymru, to contribute to Welsh Government’s “Making Prudent Healthcare Happen” online resource, which is a collection of essays exploring the challenges and opportunities of this new way of working.

The services provided by housing associations, in terms of high quality housing, care and support services, community initiatives, employment and skills, and digital inclusion, are but some examples of the broad work taking place to improve health and work to reduce the number of people requiring the services of their GP or local A&E. The housing association sector and people working within it are able to provide legitimate solutions to the mounting challenges faced by the NHS and, more broadly, public services in Wales.

Housing associations work in some of the most deprived communities in Wales. When we think about how we work as public facing services to combat factors such as unemployment, education, and inactivity which we know have a substantial impact on health and wellbeing, housing associations are a key part of the formula for addressing such issues.

But the carpet is being pulled from underneath us as a housing sector. Salami slicing cuts to vital services such as the Supporting People Programme are threatening to further push people into NHS services who may otherwise have received a preventative, person centred service at a far earlier stage.

The Welsh Government budget for 2015/16 confirmed a £10m cut to Supporting People, reducing it to £124m. In real terms, this means that over 4,000 people will now go without the support they could have accessed if the fund were protected. The £10m cut is the equivalent of annual funding to provide all services for men and women at risk of domestic abuse and young people with support needs in the Vale and Cardiff. In addition, supporting people services provide a well-used referral route for hospital move-on teams, freeing up hospital beds and resources.

At a time when we need a strong “prevention sector” in Wales, we cannot afford an environment of disinvestment that undervalues the key work of organisations delivering Supporting People services.

Although the prudent healthcare work demonstrates the value, the opportunities and the enthusiasm for things to change, these words mean nothing without action from all sides.

If through prudent healthcare we’re entrusting people to look after themselves and to make positive health behaviours part of their regular habits, then it’s also vital to trust the ability of the housing association sector to support and work closely with the NHS in meeting the challenges it faces both now and in the future.

In our recent economic impact report you can see some case studies (p16-18) which demonstrate the prudent nature of the housing associations sector. Taff Housing addressing delayed transfer of care, and Melin Homes working with a collaborative to re-invent Continuing Healthcare packages in Gwent. Consistency is key, however, and we will know we are on the right track once we are able to call projects such as these common practice rather than best.

Matt Kennedy
Policy Officer: Care, Support and Health  

Out of Stock: The Future of Right to Buy in Wales

Right to Buy, introduced by Margaret Thatcher in 1980, has helped thousands of people in Wales to buy their social homes at a discounted rate. However, this has come at a detriment to Wales’ struggling social housing stock. Over the lifetime of Right to Buy, more than 130,000 homes have been bought at a discount and removed from the social sector altogether, accounting for a 45% decrease in the number of social homes across Wales. This is something Wales simply cannot afford. Affordable and social housing are a vital safety net for the most vulnerable in our society and, with Wales being disproportionately affected by welfare changes, this safety net is now more important than ever. Right to Buy has contributed to a lack of availability and to the backlog of people languishing on housing lists across Wales.

The Community Housing Cymru Group welcomes Labour’s proposal to end Right to Buy, should they win the next Welsh Assembly elections, with the reservation that this measure is like closing the stable door after the horse has bolted – we have an affordable housing crisis in Wales and ending Right to Buy will not build more homes. Ending Right to Buy needs to be part of a bigger approach to tackling Wales’ chronic housing problem including more use of public land for affordable housing development, more planning freedoms and a sustained programme of investment. The Legislative Competence Order already provides Welsh Ministers with the power to allow councils to refuse Right to Buy requests in areas where there is high demand for affordable housing, as has been done in Carmarthenshire. CHC has signed a Housing Supply Pact with the Welsh Government and will continue to work with members and Welsh Government to deliver the affordable housing target of 10,000 homes by 2016 to help ease the pressures of low housing stock and a backlog of unmet housing need.

To own a home is a great ambition but to have a home to go to is essential – ending Right to Buy will help meet the needs of many but it is only a small part of what is a big problem.

The Welsh Government has opened a consultation on the future of Right to Buy and Right to Acquire which will close on 16th April 2015.

Liam Townsend
Political and Administration Assistant

Crowd Sourced Constitutional Convention

For those of you who were at CHC’s Annual Conference in November last year, you may recall both Matthew Taylor and Lee Waters challenging us as a sector to stop waiting for others to change things or stop waiting for others to do things and get on and do it ourselves...

This call came at a time when the constitutional promises that had been made to the people of Scotland following the referendum were generating a much broader debate about the powers we have and, more importantly, the powers we want here in Wales. Couple this with the challenges we as a sector and tenants are facing, and it seemed that the forthcoming General Election would be a lost opportunity if we didn’t make the right calls for change in those non devolved areas which have such an impact on our communities. So, for this reason, CHC made the decision to become a partner in the Institute of Welsh Affairs' Crowd Sourced Constitutional Convention.

This is a debate about the future of Wales. The direction of travel for this debate is not set in stone and we are inviting people to respond to the draft plan. CHC will be involved in all aspects but we will specifically be facilitating the discussion around ‘What makes Wales a fairer country?’. We anticipate certain parts of the welfare state being a key focus in this debate. At CHC, we want to translate the discussions around constitution, devolution and powers into the reality of delivery. As a sector, we have an in depth understanding of existing policies, processes and procedures surrounding key areas of welfare and crucially understand the direct impact they have on individuals and communities. Therefore, when we ask ‘What do we want our communities to look like?', we’ll also be asking, 'What’s stopping us from getting there?' and 'What needs to change?'.

So during the next eight weeks, we hope you will get involved and that you will encourage your colleagues, friends and family to share their views and join the debate to shape a fairer Wales.

Go on, what are you waiting for? ... Permission?!


Sioned Hughes
Director of Policy and Regeneration

A call for action!

We have always maintained that the UK Government’s welfare reform programme will have devastating consequences for communities in Wales.

It therefore came as no surprise when a recent Wales Audit Office report published evidence stating that welfare reform is having an adverse and disproportionate effect in Wales. The report found that a greater proportion of Welsh social housing tenants have had their housing benefit reduced than elsewhere in the UK, with 51% of tenants reporting an increase in personal debt. This was backed by evidence from social landlords showing a £5.3m increase in rent arrears in the first six months of the removal of the spare room subsidy and the introduction of the benefit cap.

For some Welsh social housing tenants, the welfare changes will have created a level of hardship and a spiral of social and economic deprivation that will be hard, if not impossible, to break.

This is easier to understand in the context of:

·                     higher (on average) unemployment than anywhere in the UK

·                     a heavy reliance on the public sector as an employer

·                     households paying 5% more for electricity than the rest of UK 

·                     higher rates of digital exclusion than other UK regions - 39% of social housing tenants have no access to PC 

·                     a five-fold increase in the use of foodbanks over the last 2 years – 29.7% by people who had experienced welfare benefit delays

·                     a £4.1m cut in specialist advice services, despite increasing need 

In 2013, the Welsh Affairs Select Committee also published evidence highlighting how the spare room subsidy had been a “policy failure” in the Welsh Valleys where, effectively, a social housing tenant moving to a smaller property in the private rented sector would cost the tax payer more money.  

  

So what are social landlords doing?

60% of Welsh social landlords have reported an increase in management costs as they refocus their resources to manage welfare changes. Most landlords are also prioritising tenants affected by the spare room subsidy to move, more tenant profiling, providing low level money advice and budgeting services, and investing significant amounts of money in awareness raising, and have programmes in place to help tenants back into work. A rise in rent arrears and the increased costs of managing welfare changes still means, however, that Welsh housing associations and local authorities are struggling to find effective and sustainable solutions to the challenges they face.

These challenges will be exacerbated by direct payments and the roll out of Universal Credit unless action is taken now. We need more control over welfare and the flexibility to provide: 

·                     choice to tenants about payment options 

·                     more investment in specialist services such as Your Benefit Are Changing - a service that demonstrates high levels of success in mitigating the worst effects of welfare reform

·                     local solutions tailored to local needs  

CHC and others have been highlighting the negative impact of welfare reform on Wales for some time and we will continue to make the call for a fairer welfare system for Wales to prevent further deprivation. Prevention is always better, and definitely more cost effective, than cure.

Amanda Oliver
Head of Policy and Research

You can read the CHC Group’s response to the report here, and you can read the report itself here

Winter is coming...

Jon Snow knew much of the perils that lurked in the coming winter. With his battle-hardened peers in the Night’s Watch, he could see from the wall, and through forays beyond, the danger that made its home in the cold and ice. But, apart from a bad case of frostbite, what did Jon Snow and those around him suffer as a result of? Well, a lack of shared ownership of the problem, poor collaboration and, as the issues intensified, a failure to use dwindling resources in a different, more efficient way.

You wouldn’t find many of us looking pensively into the distance, muttering 'winter is coming' during August. But, let’s face it, he had the right idea. We should have a joint sense of urgency, readiness and understanding of the challenges unique to this time of year.

Outside the world of  'Game of Thrones', the statistics around fuel poverty and winter deaths are sobering. In 2012, 30% of households in Wales (386,000 households) were estimated to be in fuel poverty. This is the equivalent to 54,000 more households than in 2008. Rising fuel prices have largely been counteracted by the increases in income and energy efficiency savings in the housing stock, and this has led to the increase in the number of fuel poor households.

Fuel poverty is a significant cause of excess winter deaths and, in 2012/13, there were 1,900 excess winter deaths in Wales. This was a 32% fall from the previous winter, which had seen the highest number since 1999/2000, but still above the 10 year average. 89% of these deaths involved people aged 65 or over, with the highest rate amongst those over 85 who constituted nearly 60% of the total.

There is much being done in an attempt to reduce these figures. For example, Care & Repair Cymru works with older people across Wales to support them to live in warm, safe and secure homes. This work is continued throughout the year; however, it is particularly pertinent heading toward the winter months. This year, Care & Repair agencies are offering free winter warm packs, containing a blanket and hot water bottle. These packs help to promote Care & Repair agencies as a service to help older people prepare for and manage safely through the winter.

Housing associations are doing much to offset the impact of fuel poverty, including:

• Improving the energy efficiency of homes through the Welsh Housing Quality Standard and energy programmes such as Arbed
• Helping tenants maximise their income through projects such as the Your Benefits are Changing (YBAC) campaign. YBAC helps tenants to claim benefits they are entitled to. One area of success has been the identification of the Warm Home Discount - YBAC last year successfully assisted over 914 people to claim a rebate which equates to an annual sum of £127,960. 
• Helping to try to negate energy price increases through such actions as behavioural change for energy use. 

Across public services, the impacts of winter are likely to be felt more profoundly in the Welsh NHS. Winter preparedness is a key task for Health Boards, and a hot topic within the media and public sphere. But it’s important, particularly now in the context of prudent healthcare, that we all take responsibility as individuals and organisations to meeting the winter challenge.

In terms of working with housing associations:

• Creating capacity for step down accommodation in Extra Care and Sheltered Housing
• Placing housing professionals within hospital discharge teams to decrease delayed transfer of care
• Working with housing associations to facilitate and coordinate community activity during the winter months
• Partnering to ensure that advice and information is accessible in a range of community settings and media formats. 

Of course, this should all rightly go beyond what we plan as organisations and a mix of services. Last year, Public Health England called for 100,000 people to check on neighbours over the winter months.

We should be using this time to reignite our sense of community, decrease loneliness and isolation during months when these may be felt more profoundly and together contribute to managing the demand on GP or A&E service during these months. Everyone can help, from championing local services, clearing roads, communal snowman building, committing your long term future to the Night’s Watch – it’s the small gestures that will truly make a difference this Christmas. It could put a smile on someone’s face, it could save a life.

Matthew Kennedy
Policy Officer: Care, Support and Health

Every traveller has a tale to tell

'Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colours. And the people there see you differently, too. Coming back to where you started is not the same as never leaving.' I love that quote from Terry Pratchett - I'm not sure if it’s true for every traveller though.

Summing up over 5 months of travelling in this blog post would be difficult, but I think it's fair to say that a trip which saw me and my girlfriend Fiona visit Thailand, Singapore, Vietnam, Hong Kong, Beijing, Japan, the USA and Canada was certainly a trip we’ll never forget. 

The purpose of my sabbatical leave was to travel and gain life experiences. Whilst travelling, I couldn’t help but notice some projects and ideas that I feel are worth exploring in my job role at CHC. For example, Portland (Oregon) in the USA which has earned its reputation as one of the greenest cities in the USA. This reputation is enhanced by information which reveals that Portland, for example, uses 20 percent more renewable energy than the national average and it was one of the first cities to ban plastic bags. Of course, there was some bad practice as well, but I won't pick out anything in particular for this blog post.

I think travelling has made me realise how different countries might approach certain things differently. It’s an obvious statement in a way, but actually seeing good and bad practice around the world was very interesting. However, I’ve only scratched the surface as there’s so much of the world that I haven’t seen. 

Now I’m back at CHC, one of the priorities for me has to be further exploring the potential for European funding for renewable energy and energy efficiency funding in order to help get a project bid in place. I’m planning to be out and about at conferences and meetings trying to catch up with people and find out who’s been up to what in the past 6 months or so, so if you see me, don’t be afraid to say hello! 

Ko Phi Phi, Thailand

Shea Jones
Energy and Sustainability Officer      

Positive ageing - bucking the trend?

This week is Positive Ageing Week, which also includes Older People’s Day today, (1 October). The narrative around ageing and particularly around the substantial increase in the number of older people in the coming decades is often focused on the challenges of increasing demand for services and the fact that, across public services, we aren’t ready to accommodate this need.

At Care & Repair’s recent Annual Conference, a consultant from Powys Teaching Health Board (Prof. Bim Bhowmick) spoke about caring for older people with more acute needs in the community. One of his main points, which really resonated with me, was in saying that an increase in the older population doesn’t have to mean greater demand… more need… pressure on hospital services. He’d been leading on a consultant led “virtual ward” service aimed at keeping older people out of hospital. Through this he demonstrated a few things, namely:

• Consultant-led community services for older people will reduce attendance at A&E and instances of delayed transfer of care.
• Services configured to intervene at the time, before someone is admitted to hospital for further checks etc., is by far the most important time to intervene. 
• Ensuring that there's an understanding of what can be provided in the community by NHS staff and other stakeholders is key for General Practitioners. 
• The home is often an appropriate place to provide interventions for people with acute needs. 
• If we make these changes on an all-Wales level, we can realise a future where even though there’s a large population of older people, better service focus along with changes in lifestyle and behaviour can combine to offset the type of demand being predicted at present. 

The way we understand housing in the context of positive ageing is also very important. All too often this is a bit one dimensional – along the lines of poor housing leads to poor health. Clearly this is a really important part of understanding the impact housing can have, and the implications of poor housing. But an over-focus on the physical environment may lead us to overlook much of what it means to age positively. Housing certainly underpins this, but (for example) opportunities to socialise, learn new skills, inform and participate in local and national debate, spend more time with family, work or volunteer and travel the world can all have a huge bearing on how 'positively' we age. 

For the housing sector, it’s about understanding how we can best support this shift in emphasis and if there’s capacity to provide staff, share expertise or facilitate patient, carer or family engagement in building a shared understanding of how we support people in truly holistic way. 

Matthew Kennedy
Policy Officer: Care, Support and Health

'But what does a Policy Officer actually do?'

Imagine doing a job where your Mum thinks you work for the government, your younger brother thinks you go the pub with the First Minister, and your Gran asks whether you're able to get her a new house on the cheap. It doesn't get any easier when it comes to meeting new people either. Nobody knows what a policy officer does. They know we have meetings, and we like coffee, and it's verging on something political so they're not really interested anyway.

It's hardly the greatest stigma of our age, but policy types get a bad rap. Our colleagues in comms are always waiting on us, our friends in political parties think we're a bit boring, and our parents don’t have a clue what we do!

I'd worked in the Assembly, and on campaigns, and I'd flirted with a career in comms, so all these assumptions about the mysterious policy folk weren't new to me. Starting out at CHC, I was anxious not to become one of those 'bods'. Ten weeks on a Go Wales placement couldn't hurt though, could it? And how much could there really be to know about housing?

I very quickly learned that many of my assumptions were wrong. I found myself at CHC with lots of great people who were passionate and impatient for change. And, whisper it, the people in policy weren't boring either! Oh, and there really was quite a lot to learn about housing...

Three years in policy at CHC was an education. It was the trip to the House of Lords in my first week to campaign against the welfare reforms; it was the constant reminders about why we do this job as I heard the money advice team ask some of the toughest questions anyone will ever ask another person. It was successfully protecting the Supporting People budget last year, and wondering why my 'normal' friends weren't as excited as I was in the pub that night. It was becoming an overnight expert in devolution as we prepared to make radical calls to the Silk Commission. And it was the occasional campaign defeat too. And trying to understand the Lobbying Bill. And the Conservative MP who still replies to complain every time I use 'bedroom tax' in an email. And it was digesting the ever changing Welsh Government budget sheet – ‘what have they called social housing grant this year?!”

Policy was far from the boring drag I’d been told about; partly because working with the people at CHC meant even the longest strategy document or the driest task and finish group would turn out OK, and partly because I was representing a sector that really was about ‘more than bricks and mortar’. Over the course of three years, you can see that policy really can make a difference to people’s lives if we’re given the opportunity to channel it – it’s the basis of great projects and successful campaigns. It’ll change your political views and your outlook on life. But as I head off to my new policy role at NIACE, I’m still not sure my Mum knows exactly what I do…

Aaron Hill 

Aaron is leaving CHC after three years to work for NIACE Cymru as Policy and Public Affairs Officer. Good luck in your new role, you'll be missed! 

Prudent healthcare - a new approach

On a sunny afternoon in July 2013 we held our first Health & Housing conference – celebrating the 65th Birthday of the NHS. Housing associations have and continue to be vital partners of the health service. This year we broaden the scope and equally the message - health, housing and social care - doing the right thing at the right time.

It’s fair to say the last year has been a trying time for the NHS with high profile inquiries into standards of care, ambulances queuing outside hospital doors, and difficulties for most local health boards in balancing their books. On the flip side we've also seen an NHS that has taken action to change how services are delivered, engaged with political scrutiny on various areas of work and continued to deliver excellent levels of care to people in Wales.

That's not to paint over the cracks; there are clearly challenges around increasing demand and dwindling resources. Housing associations can and many are already helping to reduce this demand. The good news is that the links are simple, worryingly simple in fact, and as housing associations we need our health board colleagues to sit up and take notice when we say we can help with respite care, reducing delayed transfer of care and providing preventative services - which means people not turning up at their GP surgery, or their hospital A&E service.

At CHC we’ve worked with members to highlight the massive impact housing associations have on the health and wellbeing of the individuals and communities they work with. It really is about more than bricks and mortar. Housing associations have become experts at working closely with tenants, community regeneration and providing innovative care services.

Local health boards in Wales have taken advantage of these links in some areas as we highlight in the briefing launched at today's conference - Partnerships to deliver the NHS required now and in the future.

This publication doesn't pull any punches; it rightly doesn’t water down messages but highlights that there is highly positive work and projects taking place – but we can and must do more. As organisations and sectors, we serve people with multiple needs through a wide range of services and there are clearly opportunities to better coordinate how services are delivered by the right person at the right time.

Prudent Healthcare ushers in a new approach to providing healthcare which places the individual at the heart of service delivery, with responsibility on services to do only what is necessary and for individuals to take responsibility for their own health behaviours. In terms of the future of how health and housing work together, there should be no mistake that we are central to this approach - prudency is after all at the heart of what housing associations do.

Matt Kennedy
Policy Officer: Care, Support and Health 

fesTYval... reimagining regeneration!

fesTYval: Reimagining Regeneration, 18 June
Swansea Care & Repair, 13C Valley Way, Alberto Road, Swansea, SA6 8QP
9am – 5pm
#fesTYval

The first of its kind in Wales!

I am very pleased to say that we have had unprecedented interest in our new and exciting housing-led regeneration event, 'fesTYval'. From the local health board to the police, Communities First, social enterprises, local authorities and of course housing association staff and tenants, it really will be a mix of delegates who will all be there to find out more, be inspired by, celebrate and challenge the social housing sector's role in regenerating communities.

On 18th June we will transform this warehouse into a visually stimulating, fun and engaging venue:

The event stems from Community Housing Cymru and CREW Regeneration Wales’ Housing-led Regeneration Network which runs on a quarterly basis and is chaired by Steve Cranston, Head of Community Investment at United Welsh. Housing-led Regeneration is a rather creative element of the work of housing associations, and we felt that a standard corporate event would not fit with the agenda and audience.

As many of you are aware, the social housing sector is increasingly involved in regenerating communities through various initiatives. To give you a snapshot of the regeneration work taking place across Wales, you can take a look at our fesTYval Pinterest page: http://gb.pinterest.com/chcgroup/festyval-reimagining-regeneration/

The sector and tenants rarely have a chance to reflect on the work taking place and to identify new pursuits. fesTYval will provide this opportunity.

In true UnConference format, fesTYval will run a loose ‘line-up’ with delegates given the choice to attend fringe events, master classes, and headline sessions throughout the day.

The 'Big Top' will host the headline speakers throughout the day, keeping us inspired and focused. The three fringe sessions will provide attendees with the opportunity to hear from showcased RSL examples and seek advice and support from colleagues on these areas of work. The measuring and reporting session will highlight the various tools and software available to the sector to capture and monitor what you are doing well. The Masterclass sessions will provide a free learning opportunity for both colleagues and tenants, giving you the tools to put your new ideas into action. Finally, Regen Street will allow you to take stock, grab a cuppa or an ice cream, and mingle with colleagues over the Washing Line or in the Cosy Caravan. The street will be lined with interactive stalls and stands from our partners, RSLs, local businesses and social enterprises for your perusal throughout the day.

Thanks to our partners including Building Enterprise, CREW and Bangor University, fesTYval will run at the low cost of only £20 per delegate. If you would like to book your place, please visit CHC's website. A warning… tickets are running low!

You can join the conversation on Twitter leading up to the event and on the day using the #fesTYval hashtag. We look forward to seeing you there!


Hayley MacNamara
Regeneration Officer

Your Big Book of Benefits

It was with mounting trepidation that I approached Llandrindod for the launch of Your Big Book of Benefits on 9 April. It was great to have the chance to explain myself and the book at CHC’s Welfare Reform Strategic Day and to witness Paul Langley’s shameless sales techniques, but thought I would explain a bit more about the book in this blog post.

Your Benefits are Changing is a way of acting together and I was delighted to join with the campaign to do something practical. The YBAC team liked our Big Book of Benefits and Mental Health for its practical toolkit content and friendly informal approach to give people the tools and knowledge to make a difference.

Your Big Book of Benefits is a broader, more comprehensive and more generic version of that same approach. Beneath its friendly cover – alternative suggestions included ‘Don’t Panic’ – there lurks 400 pages. BUT be not afraid – this is most definitely not a tome for the expert only.

Within it you will find full but simple explanations, practical page by page advice for filling in some of the trickier forms, sample completed forms, what to do next, Ten Top Tips, Benefits family trees (and I mean actual trees… well, pictures anyway) and case studies of a slightly mystical bent – Gandalf, Merlin and Hagrid all feature.

At the beginning you will find a useful overview of the system and the changes and a simple three step suggestion – with examples – as to how to navigate the complexities of an ever changing landscape of some 50 benefits.

This book is for the non expert with no prior knowledge assumed. It’s for housing officers and support workers, and tenants themselves. Of course, in this its first year, there may be the odd rough edge or something you feel could be better explained. If you have a comment, suggestion, spot an error, want to say what could be dropped or ought to be included, please let us know. There’s a feedback form in the back to make Your Big Book of Benefits truly yours.

And it’s not just a book! Dates will shortly be announced for a summer run of training days linked to (and using) Your Big Book. If you’ve read the book, why not see it live?

It’s been heavy going at times, with much cursing of Windows and Publisher 2013 in the wee small hours as .pdfs didn’t quite do their thing. However, though full of the ‘if only I had time to do this’ or ‘tweak that’ doubts of an anxious new parent, I allow myself some pleasure and small pride that it has got here.

I hope you and Your Big Book will be very happy together and that you can make a real difference in troubled times.

You can order your copy here. 

So long and good luck!


Tom Messere
Author of Your Big Book of Benefits

Welcome, Tomos!

I started at CHC in March 2014 as Energy and Sustainability Officer whilst Shea Jones is on sabbatical leave for six months. 

One of my primary aims over the next few months is to work with CHC's members to develop our EU Energy Funding bid and new partnerships. 

As part of my role, I oversee the Technical Services Forum, Social Housing Fire Safety Strategy Group and Energy Group. Over the course of the next six months, I will keep CHC members up to date with developments on the Future Generations and Housing Bills, as well as every changing policy development within energy, sustainability and fire safety. 

The most challenging aspect of my role will be to develop our EU Energy Funding bid proposal whilst also keeping myself and members informed of UK, Welsh Government and European energy and sustainability policies and developments. What I hope to enjoy most in the next few months is being re-acquainted with staff working in HAs across Wales, learning new skills and experiences. 

Tomos Davies
Energy and Sustainability Officer

Cycle4Nik – A Life Changing Weekend

The statistics below can be used to describe our cycle4Nik experience from North to South Wales over St David’s Day 2014 weekend:

• 14 hours cycled
• 3 days 
• 182 miles
• 2.6 miles climbed 
• 12,070 calories burnt 
• 15 full cyclists 
• 26 individual stage cyclists 
• £12,000 raised.
  
  

Pictures also tell their own story. 

However, I hope my few words will also add a different dimension to the ones above.

It was an epic weekend full of amazing memories, stunning scenery, challenging climbs and loads of laughs.

It had taken 4 months to plan and was Gareth Cole's idea, who works at the Seren Group. He suggested cycling from North to South Wales to raise funds for a former member of staff who has a rare form of cancer... and it snowballed from there. A frantic couple of months then ensued which saw budgets sorted, route agreed, accommodation and transport booked, a race night organised to generate more funds and lots of marketing and promoting of the ride. The support from the sector was immense. Lots of people were up for the ride and HAs also wanted to support us through sponsoring or helping out with refreshments en route. We couldn’t have done this without their support.

So we had a team, we had a route (which proved one of the most hardest things to sort) – and now we had to train. 30 December saw our first group ride and we experienced gales, driving rain and a massive ascent up Lyngynidor mountain to finish us off. I can remember the look on everyone’s faces as we all clambered back into our cars. They were not happy faces.

And so it continued. Week after week, regular weekend training rides. We were all busy. We all had full time jobs, families, other priorities, but there was not one member of the team that did not take part in any group ride – such was the commitment of the team. I can recall out of 10 weeks of training that there were only two sunny days. We cycled in snow, ice, driving rain, 40 mph winds against us and hailstones – but it did make us stronger. I know that the North Wales team also made it out on a number of training rides.

We were really sorry to lose Tony Clark from Monmouthshire Housing who broke his hip ball joint on an icy training ride, and also Sean Davey (UES Energy) had to pull out in the final week due to a serious health scare (he is now thankfully OK).

After many miles of training, we were ready to set off and we left Newport with the knowledge that severe yellow weather warnings were in place for North Wales – our day 1 start. If ever we needed the weather gods to be kind to us, it was now.

We all awoke on Day 1 to find the amazing sight of no snow and glorious sun. Yes – our prayers had been answered. Final checks to our bikes and a few words of thanks and final route plans took place, and then we were off. I remember looking at Gareth as we started with 31 riders and thinking - yes, this was really happening – we both smiled knowing that after all the months of planning, we were about to start our amazing journey. It was great to ride off with the North Wales team and others from Mid Wales HA and CT Clwyd. The day was full of stunning views, one steep climb and lots of smiles. We all finished the ride with just one puncture and celebrated in the Royal Ship Inn with a pint (or two).

Day 2 saw the only day rider from Mid Wales HA join us for what was going to be one of the most challenging rides we had all faced. Our breakfast had barely had a chance to go down when we were climbing half a mile into the start of the ride. That was tough. We then faced the longest climb up a snow topped mountain. That was lung busting. And to finish us off, another three hours of big climbs and few descents on a cycle route back to Llandrindod Wells. When hardened cyclists remarked that they found that day one of the most difficult rides they had cycled, it made the aches and pains a little easier. It also made the Stella go down easier too!

Day 3 saw driving rain and harsh winds welcoming us for our last day, along with three full day riders. They were horrible conditions but it was fitting that we had trained all winter – why shouldn’t we finish off the ride in rain and gales? This was our longest day and we faced Lyngynidor mountain again before our lunch stop. We all found it hard, but again completed it and knew that it was literally downhill all the way to Newport. We were joined for the final 26 miles by a further 10 cyclists and it was an amazing feeling to see the long peloton of cyclists all focused on getting to Newport. These last 26 miles should have been the most straightforward route of the three days, but somehow we lost a few cyclists and someone also came off – maybe it was just the adrenalin and knowing that the finish was in sight. I have to mention Richard Thomas from Cardiff Care & Repair  – he got lost and I took a call from him saying “I lost you all but managed to find Bannatynes. I’m hiding behind a tree – I’ll come out when I see you coming!”. That was a funny moment.

And so we ended our journey at Bannatynes Newport at 4.30pm on 2 March where we were noisily and proudly greeted by friends and family. The sense of achievement at what we had actually achieved was so overwhelming. We had cycled from North to South Wales for Nik and raised £12,000. Her dad (Terry) was there to meet us and he moved us all to tears with his words about his daughter and what we had done for her. Truly unforgettable.

Reflecting on the journey, team members have written messages for Nik. Here are two of my favorites which encapsulate how we all feel:

Nik, without realising, you’ve changed our lives and made us better people. Thank you so much.

It was an honour to be able to ride for you from North to South Wales. Having not met you but hearing the kind words people have said about you and the impact you have had upon their lives made this challenge special. It was a pleasure to be part of the experience.

So what is the legacy of the ride? Well, over £12,000 was raised and will be handed to the Hope for Nik fund this month. This money will be used to help support Nik and her family. North Wales HA are setting up their own bike club. Mid Wales HA are also looking to do regular rides, and the South Wales team are planning more rides and social events. The Cycle4Nik journey didn’t stop on 2 March... it has simply continued.

On behalf of the Cycle4nik team, thank you everyone for your support, good wishes and generosity.


Phillipa Knowles
Director of Central Services
Community Housing Cymru Group